Pixamatch

Terms of Service

Last updated: 20 October 2026

These terms are the agreement between you and Pixamatch Private Limited (CIN U74209KL2026PTC105860), Door No. 309/B, Nadeeparambil, Thirumalabhagom P.O, Kuthiathodu, Alappuzha 688540, Kerala, India ("Pixamatch", "we"). By creating an account or using Pixamatch you accept them.

The service

Pixamatch is a tool for event photographers: upload or sync event photos, cull them, share selection links with clients, let guests find their photos with a selfie, and design and export albums. We may improve, change or remove features over time.

Accounts and team roles

  • You must be at least 18 and give a real email address. Keep your password safe; you are responsible for what happens under your account.
  • A studio admin runs a studio: they see and edit everything the studio's members make, manage the team and hand out the studio's credits.
  • A team member sees and edits their own work and spends the credits their admin gives them.
  • A freelance designer works on their own, with their own credit balance.
  • Personal API tokens and connected apps act as you. Revoke any you no longer use.

Plans

  • Selects — uploading event photos, AI culling and grouping, client selection links and guest face search — are covered by a plan, paid to Pixamatch in advance, monthly or yearly.
  • Starter: ₹1,999 a month or ₹20,000 a year — 30,000 photos, 2 logins, photos kept 180 days.
  • Studio: ₹3,499 a month or ₹35,000 a year — 100,000 photos, 5 logins, photos kept 180 days.
  • Pro: ₹6,999 a month or ₹63,000 a year — 250,000 photos, unlimited logins, photos kept 365 days.
  • "Photos" means the photos your studio stores at one time. Photos uploaded in the album designer do not count, and album design needs no plan. A login is one active account in your studio, the studio admin included.
  • The 7-day free trial starts when a studio sets up autopay (UPI, card or eNACH mandate) for a plan, and gives that plan's limits for 7 days. Nothing is charged when the trial starts; autopay charges the plan's monthly price on the day after the trial unless the autopay is cancelled before then. Cancelling during the trial ends the trial at once. The trial is given once per studio and not to a studio that has paid for a plan. Without a plan or a running trial, uploads to selects are paused; the photos you already have stay and follow the retention period below.
  • A plan runs until the date it is paid until. When it is full, new uploads stop until you delete photos or move to a bigger plan.
  • If a paid plan is not renewed: uploads stop the day after it ends, your client links stop 15 days after it ends, and your photos, face data, client links and the albums made from them are deleted 45 days after it ends. We warn you by email and in the studio before each step.
  • Prices and limits may change; we will tell you before a change applies to a plan you have already paid for.
  • All prices are in Indian rupees. Pixamatch is not registered for GST today, so no GST is charged and our receipts are not tax invoices. If we register for GST, it will be added at the applicable rate and we will tell you before it applies.

Paying for a plan

  • When you pay online, the payment is processed by our payment partner Cashfree. You give your card, UPI or bank details to Cashfree; Pixamatch never sees or stores your full card number. You can also pay Pixamatch directly.
  • You choose how to pay: yearly, one payment for 12 months that does not renew by itself, or monthly, with automatic renewal or paying each month yourself.
  • Automatic renewal: by setting up a mandate (UPI AutoPay, a card or a bank e-mandate) you allow us to charge the plan price each month on the renewal date until you cancel. You get a notice at least 24 hours before each charge. If a price changes, we tell you before the first renewal at the new price.
  • You can cancel automatic renewal at any time. The plan keeps running until the date it is paid until.
  • If an automatic charge fails, or you do not pay, the plan is not renewed and the steps above apply.
  • Cancellations and refunds follow the Refund and Cancellation Policy.

Credits and payment

  • Designing is free. Exporting an album (Print PDF or PSDs) uses spread credits: one credit per content spread of the album version. The cover and part title pages are free.
  • The current price is ₹50 per spread. Prices may change; a change never affects credits you have already bought.
  • Credits are taken when the export starts. A version pays once: exporting it again is free, and if it grows, the next export pays only for the new spreads.
  • No refunds for credits used on an export that failed or was cancelled (the version stays paid for, so trying again is free), or when an album shrinks after it was paid for.
  • Credits from a coupon or a grant may carry an expiry date, shown with your balance. Expired credits cannot be used or refunded.
  • Refunds of payments follow the Refund and Cancellation Policy.

Marketplace

  • Designers can sell looks (sets of album layouts) in the Pixamatch marketplace. The designer sets the price; some looks are free.
  • A look is bought once. When the payment is confirmed, its layouts stay in your studio for good, to use in your own albums. You may not resell, share or publish the layouts themselves.
  • Pixamatch keeps 20% of each sale and the designer gets the rest, credited once Pixamatch confirms the buyer's payment. A change to the fee never affects a sale already made.
  • If you sell a look, you confirm the layouts are your own work and you have the right to sell them. You keep ownership; each buyer gets a licence to use them as described above.
  • Refunds of marketplace purchases follow the Refund and Cancellation Policy.

Your photos and your responsibilities

  • You own your photos. You give Pixamatch a licence to store, copy, process (including face detection), display and transmit them only as needed to run the service for you and the people you share links with. The licence ends when you delete them, except for copies in backups, which roll off within days.
  • You confirm that you have the right to upload every photo, and that the people in them — or, for children, a parent or guardian — have agreed to their photos being used for the event gallery, selection and album.
  • Before you share a face-search link, you must tell the guests that face search is available and how it works (for example, a short note next to the QR code). Share links only with the event's guests and clients.
  • You are responsible for what you upload and share, and for answering your clients' and guests' requests about their photos. We help when you ask.

Acceptable use

Do not use Pixamatch to:

  • upload anything illegal, or photos you have no right to use;
  • identify, track or profile people, or search for anyone other than yourself or with their consent;
  • break, overload, scrape or get around the security or limits of the service;
  • share or resell your account, or use the service to build a competing product.

Keeping and deleting data

Photos are kept for your plan's retention period (180 days, or 365 days on Pro) to support culling, customer selection, album production, corrections and delivery. The period runs from the first upload to an event. Photos may be deleted earlier when you close the event, and are automatically deleted, with their face data, client links and the albums made from them, when the retention period ends, unless continued retention is lawfully required. We warn you 30 days, 7 days and 1 day before. Photos uploaded only in the album designer are not deleted automatically. Deleting a photo set removes its photos and face data. Keep your own copies of your originals and exports — Pixamatch is not a backup service.

Suspension and termination

You can stop using Pixamatch and ask us to close your account at any time. We may suspend or close an account that breaks these terms, does not pay, or puts the service or other people at risk; where we can, we will tell you first and give you time to download your work. Unused credits are not refunded when an account is closed for breaking these terms.

Our responsibility

  • We work to keep Pixamatch running and your data safe, but the service is provided "as is". Face search and AI features can miss photos or make mistakes; check the results before you deliver them to a client.
  • We are not liable for indirect or consequential loss, such as lost business or profit.
  • Our total liability for any claim is limited to the amount you paid Pixamatch in the 12 months before the claim.
  • Nothing in these terms limits a liability that Indian law does not allow to be limited.

Changes to these terms

We will update this page when the terms change and change the date at the top. For a change that matters, we will tell account holders by email or in the studio. Using Pixamatch after a change means you accept it.

Law and disputes

These terms are governed by the laws of India. Courts at Alappuzha, Kerala have exclusive jurisdiction.

Contact

support@pixamatch.com · WhatsApp +91 79944 99974 — Pixamatch Private Limited, Door No. 309/B, Nadeeparambil, Thirumalabhagom P.O, Kuthiathodu, Alappuzha 688540, Kerala, India.

See also the Privacy Policy, the Refund and Cancellation Policy and the Contact page.